Ordering – Placing an order is deemed to be full acceptance of Ruft Apparel’s Terms & Conditions. Payment is interpreted as permission to proceed and approval of all aspects of the work, including artwork produced.
Ordering – Placing an order without payment does not mean production has started and therefore your deadline may be missed if payment is not made promptly.
Ordering – It is advised that customers supply a required delivery date (deadline) before payment in order to allow plenty of time for production.
Sizing – Sizing requirements and quantities must be specified promptly at the time of order as failure to do so will result in your deadline being missed.
Pantone references – All orders are required to have pantone references supplied for artwork purposes. If these are not supplied we can assign pantones but cannot accept responsibility if they are not an accurate representation of your brand or design.
Artwork approval & pantones – Failure to supply vector-quality artwork, pantone references or approval of the sample or visual may result in not meeting your deadline.
Sampling – We supply a preproduction sample for approval for every order. Samples are chargeable at the price agreed at the time of ordering and payment must be made in advance. Where a preproduction sample is not possible or is not wanted by the customer, we are able to send photos for approval. Because imagery quality may vary according to camera and viewing screen, we cannot accept responsibility for divergence from agreed pantone references and designs in orders approved through the photographic approval process.
Visuals – Prepared garment visuals created by Ruft Apparel for you, the customer, are not to scale and may change when being transferred to the garment.
Colour consistency for different garment runs – While pantone reproduction allows for very accurate colour dyeing, slight variations may occur in separate print runs. We cannot accept responsibility for any change in tone from previously placed orders or within large bulk print runs.
Original artwork and designs conceived or created by Ruft Apparel remain the intellectual property of the company unless otherwise agreed in writing. Reproduction of the design without express permission, including supplying the artwork to other custom clothing suppliers, will be deemed a copyright infringement and theft of intellectual property.
Production times – Sampling takes a minimum of one week from when payment and design approval is received and three weeks minimum for production from sample approval sent by email.
All prices are subject to VAT at the current rate at the time of ordering.
Delivery – All deliveries will be made to the address you provide on the order form, unless otherwise agreed in writing.
Shipping – We use a domestic courier for British deliveries, which may take between one and three days for standard delivery from the time when the package leaves our factory.
Third-party shipping – We cannot accept responsibility for costs, delays or damages incurred by third-party couriers or international couriers, including customs handling.
International shipping – Our factory is based in the Far East and consignments can sometimes be held in customs without notice, resulting in delayed deliveries; we cannot accept responsibility for Customs holding or delaying consignments and cannot offer refunds if deadlines are missed.
Force Majeure – We cannot be held liable for delays in or failures of delivery or for damage or defects caused by events or circumstances outside of our control.
We operate on a 5% order tolerance and our contract will have been completed if the total ordered is within this tolerance.
In the unlikely event of a problem with your delivered products, any complaint must be submitted to Ruft Apparel within five days of delivery.
Complaints regarding delivery or non-delivery or damaged goods, faulty goods or otherwise must be made within four days of scheduled delivery date.
Returns – We cannot accept returns for items which have been customised except where the items are found to be faulty in manufacture or there is a significant failure in print quality.
Cancellation policy – a charge may be applied for work carried out on any order which is cancelled at any time leading up to the production or delivery of the products. Orders cancelled after a Purchase Order Number (PO Number) has been issued are subject to a 50% cancellation fee.